How we apply the policy in Indonesia
Our policy applies by jurisdiction, so access can change with local law and the account details you submit. Access is available only where local law permits. We ask you to use your own email, keep your profile data accurate, and complete any identity check we request
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before we change a record or reopen access. For payment context, DANA, OVO, GoPay, and QRIS are the local rails we recognize when a request needs a transaction match. Each entry is linked to your account log, which helps us resolve disputes, confirm consent, and keep
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a clear audit trail. That is also why we may hold a request while we compare the name on the wallet, the device used, and the email on file. We do not release account changes to a message that cannot be matched, and we keep the
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process consistent whether you contact us from Jakarta or Semarang.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.